The types of Customer services are: People with case-specific questions can call the USCIS Contact Center at 1-800-375-5283 if they havent been able to find the information they need utilizing the online resources (TTY: 1-800-767-1833). But this requires that you select the right options the software provides. IER accepts telephone calls and emails in any language, and has interpreters and translators available to assist. Comparta informacin sensible slo en sitios web oficiales y seguros. If your questions are still unanswered and want to talk to a representative, then press the keys accordingly. So, they can answer many more questions related to your case. Looking for U.S. government information and services? If you are outside the United States, contact your local embassy or consulate. How to Enter Receipt Number in USCIS Customer Service Call? The fastest way to contact a representative at USCISif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'helpingdesi_com-box-4','ezslot_6',163,'0','0'])};__ez_fad_position('div-gpt-ad-helpingdesi_com-box-4-0'); The USCIS helpline is a telephone software with an automated system working to help you out. Processing times vary from office to office. If we need more time to respond to your inquiry, well contact you within two federal government workdays to explain why we need additional time and provide you with an estimated response time. The best time to dial USCIS is 8:15 am. Press # hear about the recent immigration announcement, Press 2 listen to the latest information about an application or petition already submitted to USCIS, Press 3 notify USCIS about changing your address, Press 4 find the USCIS local office or the USCIS application support service, Press 5 find a doctor to perform an immigration medical exam, Press 6 reach services for attorneys and BIA accredited representative, Press 8 questions regarding the freedom of information act or reporting an alleged violation of immigration law. USCIS tiene como objetivo responder a consultas no urgentes dentro de 30 das hbiles. USCIS tambin est trabajando en una solucin de texto anticipado en tiempo real que le permitir al solicitante o representante saber aproximadamente cundo esperar una llamada, pero es probable que esta herramienta no se adopte durante algn tiempo. You wait 20 mins and enter your case number. These officials can help you with case-specific issues and can answer much more questions. Guiding Newcomers and Foreign Nationals through their international journey in USA. Before calling, write down the phone date and time. You can get live help from USCIS Monday through Friday, from 8am to 8pm Eastern Standard Time, except on federal holidays. Review our. El Centro de Contacto de USCIS ha hecho cambios para reducir la dependencia de la asistencia telefnica en vivo al mismo tiempo que promueve el uso de herramientas de autoayuda en lnea y los canales de consulta digital. Callers can use their own interpreter. How Can You Guide Through the USCIS Automated System? Si usted present un formulario en papel y el nmero de su recibo comienza con otras letras, usted puede crear una cuenta y agregar el caso que present en papel para recibir alertas automticas. En aquellos casos en los que el autoservicio est disponible, el IVR no presentar una opcin para que la persona que llama se comunique con el servicio en vivo. More posts from r/USCIS. Citizenship and Immigration Services (USCIS). The USCIS Customer Service has multiple ways to get a hold of them for any kind of help. Jan. 12: Secretary Mayorkas Extends and Redesignates Somalia for Temporary Protected Status for 18 Months, Jan. 10: Immigration relief for those impacted by California storms, Jan. 5: New Processes for Cubans, Haitians, and Nicaraguans; Continued Process for Venezuelans, Immigration Relief in Unforeseen Circumstances, Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, Processes for Cubans, Haitians, Nicaraguans, and Venezuelans. Before you call the USCIS customer service number, its worthwhile to have a good understanding of how the USCIS Contact Center operates. Si no se responde el primer intento, USCIS deja un mensaje que indica que harn un segundo intento dentro de 60 a 90 minutos. They can answer most of your basic queries and help you out with technical difficulties. They can also collect information regarding pending and adjudicated cases, or information about in-office appointments. La oficina local debe entonces tomar la decisin. The redesignation will allow eligible individuals who have continuously resided in the United States since Jan. 11, 2023 to obtain TPS. An official website of the U.S. Department of Homeland Security, An official website of the United States government. Suppose you require information under the Freedom of Information Act. Therefore, for convenient, rapid, and effective responses to case-specific inquiries, the USCIS online account is the preferred method of contacting the agency. You should press the same key if you want to schedule an appointment, or youre seeking disability accommodation. What Country of Residence and How to Know Yours When on a Visa, How to Check Dropbox Eligibility with the App, Customer Service Representatives (Tier I), Immigration Service Officers (ISOs) (Tier 2), Press 1 for English. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. Call the USCIS Contact Center. But if you need to talk to a representative to discuss your case, you need to call the USCIS customer service center. USCIS provides a number for the hearing-impaired as well 800-767-1833. The USCIS website has information about past and upcoming outreach events. A .gov website belongs to an official government organization in the United States. To find the nearest USCIS local office or application facility. The agency is reviewing current policy to determine whether employees of the same law firm as the legal representative can communicate with the USCIS Contact Center without having to execute a separate Form G-28. Uniting for Ukraine provides a pathway for displaced Ukrainian citizens and their immediate family members who are outside the United States to come to the United States and stay temporarily for a two-year period of parole. Regardless of who you speak with at UCIS, dont call to. Callers can press 2 to hear information onImmigration benefits and processes including: Callers can press 3 to hear information about Special Programs and other Resources including: For more information on how to contact USCIS please visit ourContact Uspage. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Proporcione su nmero de telfono celular y su nmero de oficina. In addition, there is always automated information available through a menu of interactive alternatives. Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. Press the star (*) key for all other related information. Press 1 check the status of your case/application. Monday through Friday, between 8 am to 9 pm; you can reach customer service by phone. These individuals should be able to address any queries you have about filling out the form. Many years ago, USCIS set up the National Customer Service Center. The United States Citizenship and Immigration Services (USCIS) is a Department of Homeland Security division that administers the adjudication of immigration applications and inquiries. Use our online tools and resources to manage your case: File an application online, download forms, and learn about eligibility and filing requirements. y puede enviar un mensaje seguro desde su cuenta de USCIS en lnea. CSRs will be your first point of contact when you call the above number (after navigating through the Interactive Voice Response system). Also, please note that the call menu is regularly updated. Por qu USCIS no habla con mi asistente legal? A .gov website belongs to an official government organization in the United States. You must call during certain fixed hours. Press 2 inquire about the priority cut-off date. This is basically a software program trying to help you out as much as possible. The USCIS processes tens of millions of applications and forms every year. Our normal response time for email inquiries is two federal government workdays. She can also link benefit requestors and other interested parties to a live agent through webchat for more in-depth subjects and questions. Because this federal agency covers the whole country, it receives a large number of consumer assistance inquiries. Email: E-Verify @uscis.dhs.gov. Todos los servicios del Centro de Contacto de USCIS se ofrecen en ingls y espaol, y los tiempos de espera son los mismos para ambos idiomas. If you filed Form N-400, Application for Naturalization, or Form I-90, Application to Replace Permanent Resident Card (Green Card) online or linked a paper-filed case to your account, you have access to all of the account features outlined above (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.). A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Phone: 888-897-7781. The USCIS offers multiple ways through which you can get in touch with them for any kind of help. On the Stilt Blog, I write about the complex topics like finance, immigration, and technology to help immigrants make the most of their lives in the U.S. Our content and brand have been featured in Forbes, TechCrunch, VentureBeat, and more. 2023 HomeAbroad Inc. All rights reserved. All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages. Broken link? How can I make sure I dont miss a return call? Do not bring to the appointment any scissors, flammable liquids (including aerosol sprays and bottles of perfume), knives, nail clippers, tweezers and other sharp objects. Our website gives you several ways to track your case and get answers to your immigration questions. Los sitios web seguros .gov usan HTTPS How to Prepare for Your Call with USCIS Customer Service? Las solicitudes para reprogramar una cita del ASC antes de la fecha de la cita se encuentran entre las categoras de llamadas dirigidas a la asistencia en vivo a travs del IVR o Chat en vivo a travs de Emma. Las solicitudes de reprogramacin de entrevistas o juramentos se envan a las oficinas locales como solicitudes de servicio. El Centro de Contacto de USCIS intentar ms de un nmero de contacto. Los oficiales manejan las consultas ms complejas, programan servicios en persona y ayudan con la reprogramacin de servicios biomtricos. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work . You may receive a call outside normal business hours, including weekends, if USCIS is experiencing high inquiry volume. Esta tarea administrativa se est demorando ms que en el pasado. If the tier 1 officer can not answer any specific questions, your call will be transferred to a tier II official where you are connected with an immigration service officer. Suppose the customer service agent cannot assist you and determines that your questions are urgent; he will transmit the call to an immigration service officer. Official websites use .gov Its essential to understand how the USCIS contact center works before attempting to reach them at their customer service number. This does not mean that there is a problem with your case. La agencia est revisando la poltica actual para determinar si los empleados del mismo bufete de abogados que el representante legal pueden comunicarse con el Centro de Contacto de USCIS sin tener que presentar un Formulario G-28 por separado. This page was not helpful because the content. The more specific you can be, the more likely it is that youll get a helpful response. Were here to help. Review our. The USCIS live assistance centers operating hours are 8 am to 8 pm from Monday to Friday. De esta manera, las personas que llaman saben aproximadamente en cunto tiempo pueden esperar que USCIS les devuelva una llamada. Check for current office closure, COVID information and office location prior to visiting one of our offices. Press 2 if you cant locate your receipt number. Debido a los protocolos relacionados con la pandemia, USCIS an experimenta retrasos en la programacin y reprogramacin de estas citas. Qu debo hacer? Please call the Contact Center at 800-375-5283 to request an appointment. This redesigned Interactive Voice Response (IVR) system provides customers with streamlinedaccess toimmigration information, case status, andcustomer service representatives. The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday Friday, 8 a.m. 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. USCIS is the government agency responsible for managing immigration into the United States. Community Based Organizations (CBOs). Contact the USCIS headquarters in charge of your home country if you are outside of the United States. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry . Also, press this number if you want to report an alleged violation of immigration law. Revise su correo electrnico y mensajes de texto en busca de estas notificaciones, ya que lo ayudarn a prepararse para la devolucin de llamada. However, Contact Center workers are prohibited from providing case-specific information to protect benefit requestors privacy. Youll be making your way through the following options on the phone call: You can navigate the service menu to find the answers youre looking for. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. Enjoy the rest of your day" and they disconnected me. Reply . Help the USCIS IVR menu options led me to a dead end. Regardless of who you speak with at UCIS, an agent cannot: Besides the toll-free phone number, 1-800-375-5283, you can also dial the USCIS TTY customer service number, which is 1-800-767-1833. Support Rank# 1 The #1 phone number and #1 way to reach customer service according to US Citizenship & Immigration Service (USCIS) customers here at GetHuman. EEOC is available to answer your questions about employment discrimination, including discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. For example: If someone needs proof of their immigration status to work or travel. Mailing addresses are available at theFind a USCIS Officepage on the USCIS website. Press 5 if you want to arrange a doctor for your immigration medical examination. On the USCIS website, you'll discover a comprehensive list of foreign jurisdictions and field offices and contact information. IER is available to answer your questions about immigration-related employment discrimination, including discrimination based on citizenship status, immigration status or national origin in Form I-9 and E-Verify processes. In that case, USCIS will not be able to provide you with an update by email. ROUTINE USES: The information provided may be used by and disclosed to DHS personnel and contractors or other agents who need the information to assist in activities related to your inquiry. 2023 HelpingDesi LLC | All Rights Reserved, How To Watch IPL/T20 WC Live in USA (43% Discount on Subscription), How To Watch Yellowstone Season 5 On SlingTV (With 50% Discount), FuboTV Offer you to Watch EPL Live in CA&USA- Subscribe Now, ESPN+ Offer You to Watch Australian Open Live in USA- Subscribe Now, SlingOffers you to Watch NZ tour of India Live in USA- Subscribe Now. The USCIS service center operates on a two-tier model. On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. If you have applied online, you can also find your receipt number in your online account. The USCIS service center operates on a two-tier model. We can contact USCIS on the toll-free phone number, which is 1-800-375-5283. Sign In Create Account Sign In Create Account Find a doctor Find an English or citizenship class Learn about the naturalization process Learn about citizenship rights and responsibilities Schedule an appointment Potential supporters may begin submitting Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, on behalf of Cubans, Haitians, or Nicaraguans on Jan. 6, 2023. On the weekends, this service is not available. Looking for U.S. government information and services? You can also access other USCIS services. 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Center at 800-375-5283 to request an appointment, or information about past and upcoming outreach events applicant can schedule. By phone individuals calling the National Customer service Center 's 1-800 phone number its! And forms every year through the USCIS website 800-767-1833 ) y haga su pregunta en ingls o.... Contacto de USCIS intentar ms de un nmero de oficina nearest USCIS local or!, USCIS will not be able to provide you with case-specific issues and can answer more. 1-800 phone number will hear a brand new message si la solicitud est relacionada con una cita,!