Note: After suspending your service, if you have device protection on your device, be sure to file a claim on the Asurion website. Remember to have your account information handy. Verizon is facing the wrath of cat lovers for its decision to suspend a worker without pay for using the company's equipment to rescue a feline stuck atop a utility pole in Philadelphia. There is a fee charged to temporarily suspend your FiOS services. Only 1 suspension is allowed per line every 12 months when you choose Vacation or Other Reason. Learn how. Learn more by checking out our suspension service FAQs, Everything you need to know about certified, pre-owned phones, Why consider Verizons phone protectors and chargers. On a generally down Tuesday for the stock market, Verizon Communications' (NYSE: VZ) shares did worse than those of many other companies. SuzyQ. To unlock your phone, your carrier will verify your identity by asking your account number, phone number, last 4-digits of SSN, and IMEI, MEID, or ESN number of your. Refer to the My Verizon for Prepaid How to Use Guide for step-by-step instructions. If you can get it returned by Comcast then send it to the correct place then this might turn out ok. Basically you can return the Verizon wireless product in two possible ways. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. Sign in to the My Verizon for Business app. To start the claim process, visit phoneclaim.com/verizon. Jesus, you might as well be on prepaid. When you suspend or restore service, charges for each period (suspension and full service) will be prorated. Click on the pencil icon next to the phone number you are looking to change. Receive up to $500 promo credit ($360 w/Welcome Unlimited or 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 1/5/23 and 2/1/23. As long as your account is suspended, you'll have limited or no access to the following: Note: If you're the Account Owner on a Prepaid Family Account, you'll still be able to manage and fund your account, even while your line is suspended. Did this Mean the CO Didn't Exercise Independent Judgment in Making the Award? Have a phone you love? Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones. EDIT I HAVE DELETE THIS THREAD BECAUSE BY USING THIS METHOD PEOPLE MAY LOOSE THEIR IMEI if they don't have any efs backup , People apply this METHOD who has no IMEI Surely this method was only for those who already had efs backup , but now people. If you suspend your service for Vacation or Other Reason, any contract or upgrade eligibility dates will also be extended for the number of days your service is suspended, unless the monthly service rate for the suspended line is less than $10. Insert the sim card of the provider you're switching to. While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. If you have multi-device protection on your account, it will continue to be billed. Probably the billing department that is available for online chat during certain times. So, whether youre looking to cancel, move, cut costs, or simply pause your service, Verizon has the solution for you. Once you suspend your service, your prepaid device will be blocked from the Verizon network for calls, messages or data until you restore service. My line was suspended under other options that have since been discontinued. If it is, we can do the heavy lifting and connect your new home before you even unpack. 4. Dont return a damaged or defective battery or phone with one eg a battery thats . If your device is lost or stolen, you may ask that we temporarily suspend your line of service for up to 30 days to prevent unauthorized usage and charges on your account. Please sign in again to continue. Disconnect, suspend or transfer lines. Access the Verizon mobile data network. This means your phone will not work for incoming or outgoing phone calls or messages, nor will cellular data service work. Select the pencil icon once again next to the status of the phone number selected. We do not hold mobile numbers for non-voice devices (e.g. Have a phone you love? There is a one-time charge to initiate a vacation suspend. If you choose to continue to suspend your line beyond 30 days, and your line has not yet reached the 180-day suspension limit described below, you will be billed starting on day 31, although your line and device will remain inoperable on our network. For Lost or Stolen suspensions and Vacation or Other Reason suspensions, you will continue to receive your promotion while the line is suspended. Okay you need to suspend the service on that phone number. You can buy another on eBay or swappa, borrow one from a friend, etc to activate on your line so you . Have a phone you love? Provide your account details: Account ID. Suspend service on a prepaid mobile line FAQs. If you have more than one line on your account, select the device you want to suspend by clicking Select Device. If you need to cancel service or disconnect a line permanently, call Verizon Customer Service. Once you're ready to resume your service, log into My Verizon. 24/7 automated phone system: call *611 from your mobile, Disconnect a single line or cancel service, What you need to know about your bill after canceling service, How we manage changed or disconnected telephone numbers, Cancel service for a single line or an entire account, Move a line from one account to another (Transfer Your Service), how we manage changed or disconnected telephone numbers, Payment Arrangements & Promise to Pay FAQs, Canceling Service as a Military Spouse or Dependent Under the SCRA, Transfer (port out) your number to another carrier FAQs, Cancellations aren't effective on the day you call us to cancel, but on the, To pay a bill after you cancel service, visit our. 5. 3. Refer to the My Verizon for Prepaid Accounts How to Use Guide for step-by-step instructions. To suspend your FiOS TV service for an extended timeframe and find fee information, contact us at 1-888-553-1555 for further assistance. However, your Auto Pay account indicator function isn't turned off, therefore we suggest that you manually turn off your Auto Pay function for as long as your account is in a suspended status. If normally lower, you will continue to pay that lower price as your rate. If youre unable to use your Verizon service temporarily due to travel, illness or other reasons, you can suspend service to your line for up to 90 days using the Vacation or Other Reason option. If you choose to suspend your line without billing under the Lost/Stolen option, you won't be billed for up to 30 days. If you currently have a pending order on your account, you won't be able to suspend your mobile service online until the pending order is completed or removed from your account. If you are thinking about canceling your service, here are some suggestions to help you find the best solution. Lost/Stolen - Choose this option if your device is lost or stolen and you want to temporarily suspend your line to prevent unauthorized usage and charges on your account. If you're unable to access the My Verizon app or My Verizon you can suspend service by calling Customer Service. Once you reconnect service, you'll be able to call, text and use data over the Verizon network again. On the web . If you do not reconnect before then, the line will be automatically disconnected and you will lose the telephone number associated with your service and may owe certain accelerated charges associated with a device payment agreement on your next bill. (473 Views) Hi DisappointedCu1, Your issue has been escalated to a Verizon agent. If those rates are normally lower, youll continue to pay that lower price as your rate. NOTE: If there is an outstanding Device Payment Agreement, you can pay off the remaining balance of your device on our Pay off your device page or it will appear on your next bill after the cancellation. . Join. Click Manage, then click Plans, then click Suspend Service. CO Delegated Much of the Source Selection Work. A disconnection, cancellation or a deactivation of a line of service, on the other hand, is intended to be permanent. For the fastest resolution, please have the following information available to provide to our Customer Service team: If you are spouse or dependent of service member who has passed away or been seriously injured please visit ourCanceling Service as a Military Spouse or Dependent Under the SCRA page. Details: Your service can be suspended between 30 days to 9 months. If you're unable to access the My Verizon app or My Verizon, you can suspend service by calling Customer Service. Please have your account number ready. Have a phone you love? The date your issues started. Suspending your service won't prevent others from being able to access the content and apps on your device, especially if you're not using a password or other security to protect your phone. Find out if you qualify for insurance programs or warranty coverage for defective devices. Lost or Stolen: If your device is lost or stolen, you can suspend your service temporarily to help protect against unauthorized usage or charges. Instead, if those charges are normally higher than $10 per month, Verizon will cap your monthly rate at $10. Prepaid Family Account: If you're the Account Owner on a Prepaid Family Account, your Auto Pay will continue working as normal, even while your line is suspended. Does Verizon charge to suspend line? It is free only if you suspend via your on-line My Verizon account; if you call Customer Service and have them do the suspension, there is a charge. 5. You can also add up to 5 additional email addresses to get confirmation notifications, just click + Add another email address. You can search by: You can also copy and paste a maximum of 100 lines in the Search box. Report the phone to Verizon as lost - that way you will not be charged for any calls or downloads made, and the phone will not activate on another account. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days. There are many reasons why you may need to suspend your service. We never want to see you go and would love to convince you to stay. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. For more information, visit the Verizon Virtual Contact Center. You can suspend your service on the Suspend or Reconnect Service page in My Verizon, from your smartphone, tablet or computer. Servicemembers who may be eligible for suspension for military deployment include: If you or a family member on your account qualify for a disconnection or suspension of service for military deployment, you can: Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Disconnect your line: Call Verizon Customer Service or visit a Verizon store. We'll send a confirmation to the listed email address. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. 1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. To learn about suspending service on a standard monthly account visit our Suspend Service FAQs. Device protection coverage and billing, if applicable, will be suspended until line of service is reconnected. 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