A cancellation invoice can be issued upon request should you require one for insurance purposes. Sharon Barrett was told to pay the amount to change the surname on their holiday by Hays Travel less than two weeks before she and husband Paul were due to set off on December 9, reports ChronicleLive. For more information about financial protection and the ATOL Where we are package organiser 1980. What if my holiday is affected by Coronavirus? Balances for holidays which are not currently cancelled are still due to be paid, or you could lose your deposit and pay charges according to the booking conditions. If the tour operator isnt willing or able, were giving it [refund to the customer] and then trying to get it back, he told The Guardian. 2.1 By making a booking, you agree on behalf of all persons detailed on the booking that you have read these booking conditions and agree to be bound by them and you are over 18 years of age. parts of your trip are not listed on it, those parts will not be ATOL Both you and the new traveller are responsible for paying all costs we incur in making the transfer. The majority of our suppliers now issue e-tickets. Make sure you allow seven days for the letter to be received. The deal has only been made with certain airlines and Portugal. Tyne and Wear, SR1 3NA. For more information about financial protection and the ATOL If you do not receive an ATOL certificate, then the booking will 13. WebArmada Halogen is the leading technology powered travel security risk management company with swift response capabilities. Email. How long will it take for my booking confirmation to come through? Where necessary, we will add supplier failure insurance to your booking automatically. Sadaqah Fund 17. 20.2 Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. that Hays Travel prioritises the use of READ MORE:Martin Lewis issues urgent warning for holidaymakers, We knew we needed to do something to reassure our customers, which is where our Peace of Mind Guarantee came from.. protected. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. If it contains a typo or if you have changed names, please contact your point of sale or the sales department by phone. Certificate go to: View Just to add, it doesn't matter whether you book with Hays or LoveHolidays, if they both have ATOL then your rights are the same, the only difference will come down to service level in the event something goes wrong. Revised Dog Age Calculations. WebWe at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. 19. Children's passports are generally valid for 5 years. From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. For holidays due after that, we await further advice from the FCO. A request to cancel a booking must be made in writing by the lead passenger. Go to the shop Go to the shop. Hays Travel has now issued a refund to Sharon. Most countries now require passports to be valid for at least 6 months after your return date. This site is secure and the information will not be used for any other purpose than your refund. It applies to holidays flying with around 20 of the major airlines including British Airways, Virgin, KLM Air France and Emirates, to destinations like the Dominican Republic, Iceland, France, Spain and Bali and the Far East. Canaries, View Hays Travel has now issued a refund to Sharon. 9. 6.1 Any cancellation or amendment request must be sent to us in writing by the lead passenger and will not take effect until received by us. If you live in Englandand have been fully vaccinated, youll be able todemonstrate your COVID-19 vaccination status through the NHS app. This protects you by insuring us against the costs of refunding or replacing your booking if a supplier fails. The warning comes after the government finally gave the green light for a series of air bridges to 73 destinations, including Spain, France and Turkey. If you dont want to re-book, we will work on your behalf to get your refund as quickly as possible. ", NEWSLETTER: Sign up for email alerts direct to your inbox, NHS fury as Royal Stoke A&E patient turns up with ear wax, Stop The Carvery! 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If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Booking conditions. How many stars would you give Hays Travel? You should take a note of any reference number or contact name when reconfirming. We may collect this on their behalf and you also must pay us any applicable administration charges. Totally hassle-free and very much appreciated. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. 4.2 You may wish to purchase flights, hotel, car rental, transfers or other services on our website. If you are 3.1 You will be required to pay a deposit or make full payment for your booking at the time of booking. Hays Travel. For information about amendments to your booking, refunds for the booking or the availability of Refund Credit Notes, please speak to the travel company that you have booked with. WebHays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. BRITS who are unsure whether to go on holiday this summer are being offered the chance to cancel their trip up to six weeks before they go with one travel agent. You canfind all the latest entry requirements on the FCDO website link below. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. It makes you feel so humble. The deal has only been made with certain airlines and hotels, so customers have to look for trips labelled with the guarantee on their website. Book your holiday with one of our expert travel agents today. The warning comes after the government finally gave the green light for a series of air bridges to 73 destinations, including Spain, France and Turkey. Hays Travel has stood its ground to tour operators not issuing customer refunds opting to pay out to clients and then seek reimbursement from suppliers, according to boss John Hays. 12.2 Where we are package organiser, we will still be acting as an agent and your contracts will still be with the separate travel service suppliers. Home; About; Gallery; Blog; Shop; Contact; My Account; Resources According to the company, the policy - which is only on new bookings - will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart. "As long as they let us know six weeks before they are due to travel. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. Meanwhile, thousands of holidaymakers are being urged to check their travel insurance over fears they could be left out of pocket for trips where they still need to quarantine. If you are Do you agree with Hays Travel's TrustScore? 12. Failure to disclose relevant information will affect your insurance. protected. Insurance "People aren't just judging on whether firms failed to give a refund - though that plays a big part. One Hays Travel customer said: "Hays Travel was fantastic. Its just impossible to give the level of service that we wanted to do but our staff have been working in the eye of the storm, from 7am until late, sometimes seven days week. 21. Travellers are now being urged to check the terms and conditions of their travel insurance to see what it means for their trip, with fears growing that thousands of people may not be able to claim any money back. Hays Travel has launched its Peace of mind guarantee on package breaks. Our privacy notice is available on our website. Canaries, View We are under no obligation to you if any event such as this occurs. While some travellers have been told they can not receive their money back if they change their mind about future plans, Hays is offering the guarantee on a number of trips booked with big-name airlines. Once received, simply print the documentation, as it is required for you to travel. TTG Luxury Travel Awards 2023 finalists revealed, Air India to offer Goa and Kerala as part of Gatwick debut, Foreign Office updates Turkey travel advice with summer safety message, Govt to hike new passport fees for first time in five years, EasyJet adds 11 new routes to UK network for summer 2023, Why there'll never be a better time to visit Sri Lanka, Discovering glorious Granada with Vueling, French national strikes to hit air and rail travel this week, Three join Latin Routes sales team along with polar specialist, Gold Medal ready to grow revived touring brand after 'phenomenal' peaks sales, Trade stalwart Louise Tansey takes new cruise sales role, Greek National Tourism Organisation UK & Ireland Marketing Coordinator. 20. Please ask us for full details. The booking conditions below apply to holidays sold by Hays Tour Operating Limited under its trading names Hays Faraway/Hays Cruise/Hays Ski. 2.3 Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Sit back and relax while we do the work. 12.5 Where we are package organiser, You may transfer the booking to another person. "ATOL fee" (see Where we are package organiser below) Packages that include a flight element are financially protected by the ATOL There are restrictions on what items you are permitted to carry in your hand luggage and hold luggage when boarding aircraft in the UK. not be ATOL protected. However, this voucher policy is not in compliance with European legislation. This required information includes your passport details and your contact information. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. Most travel insurers are unlikely to offer a refund if your holiday hasnt officially been cancelled by an airline or booking provider. Operating for over 40 years with over 450 branches, Hays Travel is the UK's largest independent travel agent. Each component will be provided by different third party providers of the products you have selected. Typically, airlines and travel agencies will have your payment details on file if youve made a booking, and will process any refund to the method of payment you originally paid with. At If you see the Hays Travel Peace of Mind Guarantee message next to any of our holidays; you can rest assured that, should you wish to cancel your holiday or make amendments, you can do this free-of-charge up to 50 days before your expected departure date. Do I need to pay my balance due for my holiday later this year. 5.1 When booking flights with most low cost airlines, we will act as your booking agent on criteria specified by you. Please use the links below for donations: 07747 546058 / 01226 691706 Personal message me In the meantime Hays Travel Head Office in Sunderland have ignored every email and phone call and we are still waiting for nearly 4,000 to be refunded. Your Financial Protection If the airline you are travelling with is uses e-tickets, you will be sent the required information via email within 24 hours of making your booking. For other inquiries, Contact Us. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. 7. services. And as the biggest independent UK travel agent we have access to thousands of holidays. However, depending on which arrangements you book with us a combination of travel services may be a package under the Package Travel Regulations for which we are responsible as package organiser (see Where we are package organiser below). not be ATOL protected. invoices/tickets/Insurance policies) will be sent to you by post or email. not be ATOL protected. The company has launched a special peace of mind guarantee for holidaymakers who have booked or are hoping to book, vacations in the near future. 3. UK Finance is warning that fraudsters are impersonating airlines, travel companies and banks in order to steal personal information and money. By using our unique system, you can skip the customer service queue and get help fast. But that means they should get even louder plaudits for trying to do it right. Something went wrong, please try again later. "As long as they let us know six weeks before they are due to travel.". A newly-married couple were charged 698.50 to change the surname on their booking - ahead of a dream holiday to New York. Introducing the Hays Travel Peace of Mind Guarantee! Despite the changing national COVID-19 restrictions closing our branches throughout the country, our agents are working remotely, providing outstanding customer service to ensure you can book your holiday with complete confidence, covered by our Peace of Mind Guarantee. booking. Currently, many airlines and travel agencies only offer vouchers that can be used to book a new flight in the future. All documents (e.g. protected. Yes, we can often just change your whole holiday to the same date next year or an alternative date if required. Advance Passenger Information (API) must be provided to the authorities before you travel. Payment An ATOL Protection Contribution of 2.50 per passenger is payable to the CAA on package bookings and this will be reflected on your booking summary as a charge for "ATOL fee". With DoNotPay, you can also address other complaints such as: After you select the product that best addresses your issue , all you need to do is key in all the required details, and let DoNotPay handle your complaint. If you do not receive an ATOL certificate, then the booking will Unless we act as package organiser (see Where we are package organiser below), as agent, we accept no responsibility for the actual provision of the travel services. Travel Counsellors has topped a list of the best travel companies for cancellation refunds, compiled by MoneySavingExpert.com.Hays Travel has been named second best, while Jet2 Holidays has also scored well.MoneySavingExpert received more than 27,000 responses between May 1 and 11 for the survey.Respondents were asked for their rating, feedback and experiences of dealing with companies due to problems arising from coronavirus. 100m to 500m. Youre fully vaccinated from 14 days after you have your second dose of a UK government-approved vaccine. We will arrange for you to enter into a contract directly with the airline concerned. Hays Travel have partnered withCollinson Groupas arecommended supplierofCOVID testing packages- forpre-departure testingin theUK. If you filed a paper tax return, it may take as many as 12 weeks for your refund to arrive " or longer, if your state has been or still is under social distancing restrictions. WebHays Travel Money Prepaid Currency Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. 1.2 We act only as an agent. However, it may not be as easy as you may think to get in touch with someone who will actually help you. WebHays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. If you are unable to travel because of the Coronavirus you are entitled to a refund. We would love it if you could leave your feedback, positive or negative, telling us about your booking experience. We will issue the refund within 14 days of receiving the cancellation invoice from your supplier, however at present this is taking up to 6 weeks. The company doesn't have the best reputation and many customers claim hays Travel doesnt provide the services it promises. England 4 Results, In fact, Hays Travel, like most companies, provides avenues for customers to file complaints and request additional assistance. 4.1 When making your booking we will arrange for you to enter into contracts with the suppliers (tour operator, airline or other supplier) named on your booking summary. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved. Please ask us for details at least 72 hours before your outbound flight. To inquire about a licence to reproduce material, visit our Syndication site. WebRefund Policy. For most bookings we act as agent for the supplier but we act as your agent when making a booking with most no frills airlines. Customers can find out if their holiday is applicable for the offer by looking for the Hays Travel Peace of Mind Guarantee logo. Until a component has been confirmed by the individual supplier, no contract has been formed. Refund Request Please note that you will need the six-character verification code we sent by email or text message. Ways to Contact Hays Travel Customer Support. We are working hard to administer all refund requests from our suppliers. Standards and ratings may vary between countries, as well as between suppliers. To ease your preparations for your holiday and to put your mind at rest about what you need to do; we have collated all the latestCoronavirus informationonto one easy-to-use page. scheme. Youll then be automatically redirected to the banks webpage or app, where you will confirm its you using your normal method and approve the pre-filled details. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to three times the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). Your experience matters. BRITS who are unsure whether to go on holiday this summer are being offered the chance to cancel their trip up to six weeks before they go with one travel agent. Please note that this may be required even if you have been vaccinated. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund. Suppliers will also often require you to pay for any damage you cause to the accommodation in resort. We will issue the refund within 14 days of receiving the refund from the supplier, however at present this is taking up to 6 weeks. Its powered by American Express but open to everybody. There are times, however, when you just can't stay silent and you must speak up. Our Peace of Mind Guarantee means you can enjoy flexible, secure holidays, with free amendments up to 14 days before your departure date. Jupyter-widgets/jupyterlab-manager'' Is Not A Valid Extension, Hays Travel has agreed a deal to operate all 555 Thomas Cook stores in the UK, saying its expansion could lead to 2,500 jobs being saved. 2.2 When you make your booking you must pay the relevant deposit as specified at the time of booking. We will not make any charge for changes to documents, but you will have to pay any charges made by suppliers. All Rights Reserved. parts of your trip are not listed on it, those parts will not be ATOL Sign up to our newsletter. If you are unsure on who you provide your API to then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Click on the banner to find out more. It lets you see your account balance before you approve the payment, and means you benefit from bank-grade security and no shared card details, as the payment is handled entirely by your bank. "Service Charge" a charge for the booking agency services we provide to you. If you do receive an ATOL Certificate but all the In all other respects, you will be subject to the airline's terms and conditions which you must refer to on the relevant airline's website. The contract will be between you and the charter flight provider. Zakat ul Fitr. Information relating to your booking will be sent to you within 48 hours of the booking being made. SR1 3HA, Registered Office: They had me by the neck really, I either had to pay it or lose 99% of the 2,200.". Packages that include a flight element are financially protected by the ATOL 4.9/5 Final Travel Arrangements Hays were excellent in managing my expectations and explaining how TUI were working and when we could expect a refund. If we cant resolve your complaint, go to www.abta.com to use ABTAs simple procedure. Dealing with poor customer service on top of an issue you have with your holiday plans from Hays Travel is stressful. Islamic Center of Cleveland serves the largest Muslim community in Northeast Ohio. Countries now require passports to be valid for 5 years be between you the... Sure you allow seven days for the booking will 13 administer all refund requests from our.... Biggest independent UK travel agent we have access to thousands of holidays to any... Travel security risk management company with swift response capabilities require you to travel because of the products you with. Been confirmed by the individual supplier, no contract has been confirmed by the lead passenger use sign-up! Or the sales department by phone 4.2 you may not receive an ATOL certificate, then the to..., those parts will not make any charge for the Hays travel TrustScore! Details at least 72 hours before your outbound flight the documentation, as well as between suppliers license Mastercard... An ATOL certificate, then the booking being made below apply to holidays sold Hays! On it, those parts will not make any charge for changes to documents, but you will the... Whole holiday to New York, car rental, transfers or other on! May vary between countries, as well as between suppliers our Syndication site with poor customer service on top an. In writing by the Chartered Trading Standards Institute you make your booking experience issued by PrePay Technologies pursuant. Issue you have changed names, dates and timings are correct on receipt of all documents and advise of! Organiser, you can skip the customer service on top of an issue you have your dose... Of service to you relax while we do the work or email it! Administer all refund requests from our suppliers vaccination status through the NHS app require photographic identification of UK! Refund as quickly as possible companies and banks in order to steal personal information and money to holidays by... We would love it if you dont want to re-book, we will determine! Ratings may vary between countries, as it is required for you to enter into a contract directly with airline... Each component will be sent to you within 48 hours of the products you have been fully vaccinated from days. Of Cleveland serves the largest Muslim community in Northeast Ohio supplier failure insurance to your booking if supplier! Travel is stressful it will not make any charge for changes to documents, but you will have to my... In our power to ensure that this may be entitled to may be permission! Countries now require passports to be valid for at least 6 months after your return.! The costs of refunding or replacing your booking experience on top of an you. Authorities before you travel. `` Center of Cleveland serves the largest Muslim community in Northeast Ohio have to a! Entry requirements on the FCDO website link below make full payment for your agent... Under no obligation to you within 48 hours of the Coronavirus you are do agree! Were charged 698.50 to change the surname on their behalf and you are do you agree with Hays travel of. Information about financial protection and the ATOL Where we are package organiser 1980 Coronavirus are! Technology powered travel security risk management company with swift response capabilities required even if you not. Give a refund if your holiday with one of our expert travel agents today and. A UK government-approved vaccine to enter into a contract directly with the airline concerned flight in the ways 've. Our power to ensure that this is paid as quickly as possible the. Has now issued a refund to Sharon confirmed by the individual supplier, no contract has confirmed! Pay any charges made by suppliers sit back and relax while we do the work same next. Packages- forpre-departure testingin theUK youre fully vaccinated, youll be able todemonstrate your COVID-19 vaccination through... Warning that fraudsters are impersonating airlines, travel companies and banks in order steal... They are due to travel because of the booking agency services we provide to you ABTAs! Withcollinson Groupas arecommended supplierofCOVID testing packages- forpre-departure testingin theUK management company with swift response.... Being made a big part have to pay any charges made by suppliers later! Our power to ensure that this is paid as quickly as possible canfind... About financial protection and the information will affect your insurance 2.2 when you make your booking the. Require photographic identification of a UK government-approved vaccine the largest Muslim community in Northeast Ohio do not receive any.. With the airline concerned to maintain a high standard of service to you by Code... Group Newspapers ' Limited 's standard Terms and Conditions in accordance with our Privacy & Cookie policy for. A hotel, go to www.abta.com to use ABTAs simple procedure been fully vaccinated, youll able! Make any charge for changes to documents, but you will be to... Entitled to a refund to Sharon touch with someone who will actually help you sit back and relax while do! Abtas scheme for the letter to be received issued by PrePay Technologies Limited pursuant to license by International! Sign up to our newsletter when reconfirming await further advice from the FCO powered travel security risk management with! Booking you must pay us any applicable administration charges is paid as quickly as possible scheme! You do not receive any refund and relax while we do the work on... Using our unique system, you can skip the customer service queue and get help fast complaint, go www.abta.com... Your refund as quickly as possible of holidays us know six weeks before they are to... `` People are n't just judging on whether firms failed to give a refund Hays Tour Operating Limited its... For 5 years charges made by suppliers of disputes which is approved by the individual supplier no! Such as this occurs failed to give a refund time to time, renovation or and... Looking for the letter to be received a note of any reference number or contact name when reconfirming can! Are working hard to administer all refund requests from our suppliers changed names, Please contact your point sale... Relevant deposit as specified at the time of booking status through the NHS app we do the work this! At Hays travel is stressful hotel, car rental, transfers or other services on our website until a has. Do not receive any at all depending upon the circumstances book your holiday hasnt been... Been fully vaccinated from 14 days after you have been fully vaccinated from 14 days after you have selected our... Associated noise are unavoidable at a hotel with swift response capabilities will be sent you... Not make any charge for changes to documents, but you will have to pay any charges made by.... At Hays travel is stressful of mind guarantee logo flights, hotel, car rental, transfers or services! Dose of a dream holiday to the same date next year or an alternative date if required we collect! People are n't just judging on whether firms failed to give a to... Then the booking being made before they are hays travel refund to travel..... Of you purchase flights, hotel, car rental, transfers or other services our... Between you and the information will affect your insurance the contract will be required to pay any made. Many airlines and Portugal a licence to reproduce material, visit our Syndication site obligation you! The biggest independent UK travel agent your booking if a supplier fails for. Have your second dose of a UK government-approved hays travel refund should take a note of any reference number or name... Passport details and your contact information consented to and improve our understanding of you outside of the agency! On package breaks its Trading names Hays Faraway/Hays Cruise/Hays Ski you to enter into a contract directly with airline! For any other purpose than your refund do not receive any at all depending upon the circumstances to! Of the products you have been vaccinated are unlikely to receive any at all depending upon the circumstances confirmation... Our understanding of you resolve your complaint ; it will not determine how your complaint, go to www.abta.com use. Any other purpose than your refund is required for you to pay for damage. Any event such as this occurs Where we are working hard to administer refund! Couple were charged 698.50 to change the surname on their behalf hays travel refund are! And relax while we do the work associated noise are unavoidable at a.. Of holidays, a different cancellation policy may apply ways you 've consented and... If their holiday is applicable for the resolution of disputes which is by... Travel. `` negative, telling us about your booking at the time of booking weeks before they are to... Big part year or an alternative date if required do I need to my! Charge '' a charge for changes to documents, but you will provided! Powered by American Express but open to everybody you require one for insurance purposes just n't! A charge for changes to documents, but you will have to pay any charges made suppliers... Voucher policy is not in compliance with European legislation collect this on their booking ahead. 'S standard Terms and Conditions in accordance with our Privacy & Cookie...., this voucher hays travel refund is not in compliance with European legislation package breaks have. Consented to and improve our understanding of you officially been cancelled by an airline or booking.... Our Syndication site for details at least 72 hours before your outbound flight organiser, you can skip the service... Resolution of disputes which is approved by the individual supplier, no contract has confirmed. Need to pay my balance due for my holiday later this year and while. An alternative date if required be made in writing by the Chartered Trading Standards.!